FAQ

My antivirus software is blocking the program

On January 29, 2021, Microsoft Defender has flagged our new version Driver Genius 21 as a virus. Of course, this was a false positive.

We have contacted Microsoft Defender ATP team and they fixed the issue within 3 hours. However, other antivirus companies not responded so quickly. We have submitted the false positive report, but some companies still no reply.
Driver Genius has been following the clean software rule since it release in 2002. No AD, No bundled software, No user information collection and No uninstall residues.

Please follow the steps below to install Driver Genius if you encounter antivirus software false alarm.

1. Disable the antivirus software then download and install Driver Genius 21 from https://www.driver-soft.com.
2. Add Driver Genius installation folder to the white list of your antivirus (C:\Program Files (x86)\Driver-Soft\DriverGenius)
3. Enable antivirus.
4. Please contact the antivirus support to report this false positive and send us your antivirus name, we will contact them to fix the issue.

Thank you for your understanding and trust.

How long I can get license code after submitting the order?
Generally you will receive an email includes license code within 5 minutes after submitting the order. Sometimes, the email filtering system will recognize normal emails as spam, please check your email spam box.

I have lost my license code

Please send your order ID to sales@driver-soft.com, if your order email is lost either, please send us your name, the email address that used for placing order.

How to enter the license code?
Click 'Help' menu -> 'Enter Code... ' or just click the 'Enter Code' button in the lower left corner.

My license code not work
Driver Genius have two versions. If the first two letters of your license code are 'PV', please download and install the software from https://www.driver-soft.com/products/DG_Setup.exe
If the first two letters of your license code are 'KX', please download and install the software from
https://fastcdn.avanquest.com/Driver_Genius/ML/Driver_Genius.exe
For avoid typing mistakes, please copy then paste your license code.

How to install Driver Genius with command line?
Double-click the downloaded DG_Setup.exe to start the installation.
Silent installation
/SILENT, /VERYSILENT
Instructs Setup to be silent or very silent. When Setup is silent the wizard and the background window are not displayed but the installation progress window is. When a setup is very silent this installation progress window is not displayed.
/SUPPRESSMSGBOXES
Instructs Setup to suppress message boxes. Only has an effect when combined with '/SILENT' or '/VERYSILENT'.
/NORESTART
Prevents Setup from restarting the system following a successful installation, or after a Preparing to Install failure that requests a restart. Typically used along with /SILENT or /VERYSILENT.

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