User Guide

Chapter One Product introduction and Features
1.1 Product introduction
1.2 Features
1.2.1 Drivers Update
1.2.2 Drivers Backup
1.2.3 Drivers Restore
1.2.4 Drivers Cleanup
1.2.5 Live Update
1.2.6 Hardware Info
1.2.7 Hardware monitoring
1.2.8 Clean Invalid Device
1.2.9 System Transfer Assistant
1.3 What can I do with Driver Genius?

Chapter Two Install and Uninstall
2.1 System Requirements
2.2 Install and register
2.3 Uninstall

Chapter Three Usage
3.1 What is a driver?
3.2 Windows has already installed a driver for a device, why need I update it?
3.3 Launch Driver Genius and Find/Update Drivers
3.4 Backup drivers
3.5 Backup drivers in command line
3.6 Restore drivers
3.7 Driver Cleanup
3.8 Live Update
3.9 Hardware Information
3.9.1 Clean Invalid Device
3.9.2 System Transfer Assistant
3.10 Options
3.10.1 General Options
3.10.2 Backup Options
3.10.3 Restore Options
3.10.4 Update Options
3.10.5 Download Options
3.10.6 Security Options
3.10.7 Schedule Options
3.10.8 Monitoring

Chapter Four Frequently Asked Questions
4.1 How to activate your program
4.2 How to install new drivers to your computer
4.3 Driver Genius does not boot up properly.
4.4 How can I get back my license code if I lost it?
4.5 How can I upgrade to the latest version program? I've bought previous version Driver Genius.
4.6 My license code is invalid, why?
4.7 What systems can Driver Genius work on?
4.8 I have backed up drivers on Windows vista, can I restore them on Windows 7/8/10?
4.9 I have backed up my drivers to an EXE Auto-Installer on Windows Vista, why I can't execute it?
4.10 Windows has already installed a driver for my hardware, should I need update it?
4.11 I have downloaded and installed the most recent version drivers provided by Driver Genius all, but the program still prompted me to update drivers.
4.12 I can't download driver update.
4.13 I've shut down Driver Genius before downloading drivers completely. How can I resume the unfinished download mission?
4.14 Driver Genius prompt that there are 8 devices drivers need updating, only 4 drivers left in download list after choosing them all to update. Why?

4.15 Some 7z packed format drivers can't be downloaded successfully or download repeatedly after reaching 100%.

Chapter Five Contact and Support

Chapter One Product introduction and Features


1.1 Product introduction
Driver Genius manages your PC to get 100% up to date Drivers and optimize PC performance. Driver Genius is a powerful driver manager for Windows that can update, backup and restore your drivers with just a few clicks.

1.2 Features


1.2.1 Drivers Update: Are you still using old drivers, or beta versions? These faulty drivers often cause compatibility problems and are one of the main causes of system crashes. A suitable driver can improve hardware performance by 50% or more. Our Driver Genius Database contains information on more than 160,000 device drivers, including Motherboards, Sound cards, Video cards, Network cards, Modems, Mice, Keyboards, Scanners, Printers, Digital devices, etc. With one mouse click, Driver Genius can detect what drivers need updating. All the drivers we offer are either official or WHQL version ones--you can use them with peace of mind.


1.2.2 Drivers Backup: Driver Genius can detect and quickly back up the drivers installed in your system. It can compress the backup drivers to a zip file, a self extracting file, or an independent auto-installer program.


1.2.3 Drivers Restore: You need not install drivers one by one after reinstalling your operating system. Just one click is all you need to install all your backup drivers automatically. You can also install drivers in command mode silently.


1.2.4 Drivers Cleanup: There could be some drivers left over on your system due to hardware changes or previous driver updates. After a few time the size of those invalid drivers will grow bigger and bigger that can slowdown your system performance significantly. Driver Genius can quickly find and uninstall these useless drivers to free up more system resource to keep your system running smoothly.


1.2.5 Live Update: You can easily download the latest version Driver Genius by the LiveUpdate function. The new version program can bring more features or enhancements except bugs fixed.

1.2.6 Hardware Info
This tool can be used to display detailed information about your computers hardware such as CPU, Motherboard, Video card, Hard disk and so on.

1.2.7 Hardware Monitoring
Temperature monitor for CPU, Display card and HDD. High Temperature can permanently damage your PC. Driver Genius can play sound or limit the CPU performance if your computer is overheated.

1.2.8 Clean Invalid Device
Some invalid devices data will still remain in system after you replace or unplug devices. This tool can help you to clean the invalid devices data entirely from your system.

1.2.9 System Transfer Assistant
System transfer assistant can make your network be able to work after installing operation system.


1.3 What can I do with Driver Genius?
Keep your drivers up to date.
Quickly back up device drivers for your computer.
Install all your drivers with just one click.
Scan and fix driver problems to keep your system running smoothly.


Chapter Two Install and Uninstall


2.1 System Requirements
Pentium class CPU
64 Mb RAM
10 Mb hard drive space
Microsoft Windows 2000, Windows XP/Vista/7/8/8.1/10 (32bit & 64bit), Windows Server 2003/2008(32bit & 64bit), Windows Server 2008 R2/2012 R2

2.2 Install and register
Step 1: Startup your computer to enter the Windows.
Step 2: Insert the distribution CD of the Driver Genius software into the CD-ROM. Run "DG_setup.exe” in the root directory of the CD and follow the installation wizard.



Step 3: Step 3: In the dialog box of "Language select", select the language version to install, then click "OK" to begin installing the software;



Step 4: Read the "License Agreement”. Click "I accept the agreement" and "Next" to go on, otherwise click " I don’t accept the agreement” to exit setup.



Step 5: Here user can choose whether create a shortcut on desktop after installing program or not. Click [Next] to continue.



Step 6 : 'Create a desktop shortcut' task now is displayed in the [Ready to Install] window. Click [Install] to copy files after your confirmation.

The installation program will download the most recent version driver database and main program online when installing Driver Genius



Step 7: You can choose [Launch Driver Genius] and select [Finish] to start the program in the [Competing the Driver Genius setup wizard] window after finishing copying files.



Step 8: Driver Genius will scan driver updates for system after clicking 'Start Scan' button, meanwhile, Driver Genius will check the driver database version when scanning driver updates.





Step 9: Driver Genius will list all driver updates after scanning windows system. Just click 'Update ALL' Button to update all drivers. You can also click the 'Update' button besides each driver to update some drivers individually.

To view a driver's provider, date, version information, click 'View driver update details' below each driver. Click 'More details about the driver update' to check the driver release notes that detail the corrections, changes or enhancements made to the service or product the hardware company provides.



Step 10: Driver Genius will prompt you to enter the license code and open the purchase webpage if it hasn't been registered yet after clicking 'Update drivers now' button.



Step 11: In the window "Register Driver Genius ", please enter the correct serial number (which is stuck on the Software CD or shown in the license email), then click "Register" to continue. The program will prompt to restart to validate license code. After registering, you can check ‘Help’ menu, choose ‘About’ option to check whether the registration is successful or not.



You can also choose ‘Help’ menu, click’ Enter code’ option or just click the green 'Enter Code' button in the lower left corner to register Driver Genius.

2.3 Uninstall
To remove the program, click the 'Start' menu button and select 'All Programs', then find Driver Genius. Click the 'Uninstall Driver Genius' submenu. You can also uninstall the program from Control panel by clicking the ' Programs and Features' icon > Locate and single-click 'Driver Genius'> Click the 'Remove' button to uninstall it.

Chapter Three Usage

3.1 What is a driver?
Drivers are programs that allow your operating system to communicate with hardware devices. They tell the operating system which devices have been installed as well as their function.


3.2 Windows has already installed a driver for a device, why need I update it?
Drivers provided by Windows only offer basic device performance. To get optimal performance, you must install the latest drivers provided by the manufacturer. The most important thing to note is that the drivers provided by Windows do not contain a control panel for hardware configuration. For example, if you don't install the latest drivers provided by the manufacturer for video cards, you cannot configure the video card's OpenGL and Direct3D options. This can noticeably lowers the quality and FPS of 3D images in games. Similarly with sound cards, Windows drivers cannot offer EAX sound effects, 3D sound effects, or Dolby multi-channel surround stereo. Installing a suitable driver enhances device performance.


3.3 Launch Driver Genius and Find/Update Drivers
You can launch the main program of Driver Genius by the ways as bellow:
Double click the shortcut icon of Driver Genius on Windows desktop. Please check that you are running under an Administrator account before loading Driver Genius..



Select the Windows menu of "Start" / "All Programs" / “Driver Genius (you can also find the 'Driver Genius icon' in the new start screen of Windows 8/10)"



Please click 'Start Scan' button to scan for driver updates. Driver Genius will check the driver database version automatically when scanning driver updates.
Driver Genius can recognize over 160,000 devices and offer their latest version drivers. It can recognize the devices even you don't know their model and type.
A last scan driver updates log also shows here, click a driver name to view the driver update details. You can find all the updated drivers by clicking 'View update history' button, click the 'Reinstall' button beside each driver name to install the driver update again.


Click 'Update All ' button to automatically download and install new drivers for your system. You can also click the 'Update' button besides each driver to update some drivers individually.

To view a driver's provider, date, version information, click 'View driver update details' below each driver. Click 'More details about the driver update' to check the driver release notes that detail the corrections, changes or enhancements made to the service or product the hardware company provides.

Resume updating

If an update procedure failed because of a network problem or because it was stopped, you can resume updating where it left off. Just click the 'Update' button besides the driver to continue updating it.

The default path for save driver updates

Windows 2000 & Windows XP
C:\Documents and Settings\All Users\Application Data\DriverGenius\Downloads

Windows Vista & Windows 7/8/8.1/10
C:\ProgramData\DriverGenius\Downloads

Hiding driver updates

Please right click the driver update and choose 'Hide this driver update' if you don't want to update a driver. You can also click the 'Restore hidden driver updates' button in the lower right corner to restore it at any time. The hidden driver won't be listed in the update driver list until there is a newer version driver is available.

To restore hidden drivers, click the 'Restore hidden driver updates' button and select drivers, then click 'Restore' button to restore driver updates.

Scheduled driver update scan

Click ‘Options' --- ‘Schedule' to define a schedule for the driver update scan.

The Driver Genius Task Scheduler will run when Windows loads and it will automatically run the driver update process and scan the update driver database at the preset time. When new driver updates are available, the program will prompt you to update them.

3. Commonly, most of drivers can be installed silently and automatically by Driver Genius after clicking the' Update All' button. But some drivers just can't be installed silently because of their own reason. 
For example, the Realtek Cardreader driver. This driver can't be installed silently by Driver Genius, you have to install it manually. Click the 'Install' button after the driver was downloaded completely, then leave the rest to Driver Genius. The program will install the driver automatically at this moment.


3.4 Backup drivers
You should back up your drivers before reinstalling the operating system or updating drivers. To back up your drivers:
1> Click the 'Backup Drivers' icon. The program searches for all drivers installed in current system. A list of installed drivers appears in the right window pane. To view details of a device driver, click the device in the list. The details are displayed in the window.


Current used Drivers
These drivers are currently being used on your computer. They need to be backed up.
Original Windows Drivers
These drivers are included in the Windows installation CD and are installed automatically during the Windows installation procedure. They normally do not need to be backed up.
Disconnected Devices Drivers
These drivers belong to devices which are not currently connected to your computer. If you want to use these devices in the future, their drivers must be installed on your PC. Therefore, you need to back them up. This is very important when installing drivers on a clean, newly-installed operating system.

1> Select the drivers that you want to back up and click 'Next'. By default all drivers will be backed up. This will take more time and disk space, so you may want to back up only the currently used drivers.
2> Select the Backup type. Driver Genius can back up drivers to a ZIP file, a self-extractor, or an Auto-Installer. Click the drop down menu -> Select the Backup type. Choose from the 4 options available. If you want to install drivers on multiple computers with the same configuration, we strongly recommend you should back up the drivers to an auto-installer. You can use the Auto-Installer to install drivers on a new system very quickly without Driver Genius, and thereby save lots of time. In addition, the trial version Driver Genius can't backup drivers to an Auto-Installer.



3> Choose a location to save your driver backup files and click 'Next' to start the backup process.
Warning! Do not save the backup files in the partition where you install Windows. All data in that partition will be lost during the Windows installation process.

3.5 Backup drivers in command line
Driver Genius allows you to backup your drivers in command line mode.
Usage: DriverGenius.exe [/B|?] [/T|A] [/D|Z|E|I] Backup location

First parameter - Specify the action
/? - Show help for usage
/b - Backup drivers
Second parameter - Specify which drivers you want to backup
/t - Third-Party drivers (Recommend)
/a - All drivers
Third parameter - Specify the backup type
/d - Default backup type, backs up selected drivers to the specified folder.
/z - Backs up selected drivers and make them to a ZIP file.
/e - Backs up selected drivers and make them to a self-extracting file.
/i - Backs up selected drivers and make them to an Auto-Installer.
Fourth parameter - Specify the backup location

Example:
C:\Driver-Soft\DriverGenius\DriverGenius.exe /B/T/I D:\DriversBackup.exe

3.6 Restore drivers
Restore drivers from a system restore point
Driver Genius will create a system restore point automatically before updating drivers by default. You can restore drivers to the previous state they were in before the selected event immediately if you didn't backup drivers by Driver Genius before updating them. To restore system:

1. Click the 'Restore Drivers' icon.
2. Select a system restore point in the list, then click 'Next' to restore system.

Restore drivers from backup drivers
You need not install drivers one by one after reinstalling the operating system if you have backed up drivers by Driver Genius before. Just one click is all you need to install all your backup drivers automatically. To restore a driver:
1. Click the 'Restore Drivers' icon.
2. Select the backup record you want restore from the record list, then click 'Next'.
3. You can also restore drivers from the appointed backup file. Click the 'Browse my computer for backup drivers' button and then select the source type. If your backup type is 'Default', select the 'Folder' option. If your backup type is 'ZIP file', or 'self-extracting file', please select the 'File' option.
4. Click the 'Browse' button to choose the location for the backup file, then click 'Next'.
5. Now your backup files and their details will appear in the list. Select the driver you want to restore and click 'Next' to start restoring.

Note: We suggest you close all applications before restoration to avoid conflicts. Do not perform any operations during the restoration process. You will be prompted to restart your computer after restoration is complete. All your drivers will be installed and will then work correctly after the system reboot.

Restore by the Auto-Installer



If you have backed up your drivers to an auto-installer, all you need to do is launch the .exe file, and select drivers in the list. Then click the 'Start Restore' button to start their installation. You can also perform an unattended installation by using the command line mode. Using Auto-Installer, you can also reinstall drivers on multiple computers that have the same configuration at one time. This is another time-saving feature of Driver Genius.
Usage DriverBackup.exe /S/R

/S : Silent mode, restore all drivers automatically in silent mode. (No prompt dialog box appears.)
/R : Reboot computer after the installation has completed.


3.7 Drivers Cleanup
There could be some drivers left over on your system due to hardware changes or previous driver updates. After a few time the size of those invalid drivers will grow bigger and bigger that can slowdown your system performance significantly. Driver Genius can quickly find and uninstall these useless drivers to free up more system resource to keep your system running smoothly.

1> Click 'Driver Cleanup' icon, the program will search for all invalid drivers in your computer.



2> Select the invalid drivers and click 'next' to cleanup them.

3.8 Live Update
You can easily download the latest version Driver Genius by the LiveUpdate function. The new version program can bring more features or enhancements except bugs fixed. To start the Liveupdate, click the 'Check for Updates' icon in the lower right corner of the window.





Privacy Statement
LiveUpdate will not gather or send any information from your computer.

3.9 Hardware Information
This tool can be used to display detailed information about your computers hardware such as CPU, Motherboard, Video card, Hard disk and so on. You can click the 'Create Report' button below to create a txt format hardware information report and mail to us if needed.

3.9.1 Clean Invalid Device
Some invalid devices data will still remain in system after you replace or unplug devices. This tool can help you to clean the invalid devices data entirely from your system.

Click 'Toolkit' --> 'Clean Invalid Device' to run

Choose the devices you need to clean, then click 'Next'

Attention: All external devices such as USB portable hard disk, printer and scanner will be regarded as invalid devices. You don't need to clean the data if these devices will still be used in the future.

3.9.2 System Transfer Assistant
System transfer assistant can make your network be able to work after installing operation system.

Click 'Toolkit' --> 'System transfer assistant' to run 

Select the operation system you will install. All network cards and network settings in current system will be listed here. Check 'Backup network settings' option to backup current wireless network settings. Click 'Browse' button to choose a place to save your file. We suggest you should save the file in your USB hard disk or flash drive in case of losing it during installing system.

Click 'Next' button to create the backup file

To restore your network after reinstalling system, just click the auto-installer package to install the network driver and restore your previous network settings.



3.10 Options

3.10.1 General



Language
Change user interface languages.

Text Size
Change program font size

Minimize main window to system tray
Minimize main window to system tray, you can restore it by click the program icon on the system tray.

Skip User Account Control prompt
Disable the User Account Control prompt when loading Driver Genius.

Check for updates automatically
Check for the program update in free time.


3.10.2 Backup



Backup Type
Default -
Backup the drivers to a specified folder.
Backup the drivers to ZIP compressed file - Backup your drivers, and compress them to a ZIP file.
Backup the drivers to EXE self-decompressed file - Back up your drivers, and compress them to a self-extracting file.
Backup the drivers to an EXE auto-installer package - Back up your drivers and create an auto-installer that can run independently.
Split to volumes
Fill in the size of every split volume.
Compression
None -
No compression.
Low -
Fastest Compression speed, but the compression ratio is the smallest.
Normal - Standard ZIP compress ratio (recommended).
Maximum - The biggest compression ratio, but compression speed is slow.

3.10.3 Restore



Show alert message when I start Restore drivers
Displays warning message before driver restoration begins to avoid incorrect operations.

Show alert message if the driver is not compatible
Shows alert message if the driver is not compatible. This is done to avoid incorrect driver installation which can cause a system crash.

Prompt
Program prompt to reboot after restoration is complete.

Reboot computer
reboots after restoration is complete without prompting.

3.10.4 Update



Download Folder
All downloaded drivers will be saved to this folder

Create a system restore point before installing driver update
If you select this option, Driver Genius will create a system restore point on your computer before installing the driver update.

Silent Installation
Uncheck this option if you don't want Driver Genius to install driver updates automatically after clicking the 'Update All' button. Driver Genius will only download driver updates. You need install all driver updates manually.

3.10.5 Download



Internet Connection
Use Internet Options Settings -
Connect internet with Windows Internet Options settings. You can change the settings in Windows Control Panel -> Internet Options.
Use proxy server - Connect internet with proxy server.
Time Out
Connect time out -
Time of connect time out, default value is 30 seconds.
Connect retry delay - Time of connect retry delay if connect fails, default value is 10 seconds.
Connect retry count -
Counts of connect retry if connect fails, default value: 3.

3.10.6 Security



For safe restoration, specify an antivirus program to scan drivers after backing them up.
Virus scanner name
Name of virus scanner executable file. You need to press the "Browse..." button and locate a virus scanner .exe file which will be used by Driver Genius to scan drivers files.
Virus scanner parameters
Parameters passed to virus scanner. Usually virus scanners require only one parameter - the name of the folder or file. For example, if the parameters of the Norton Antivirus is "*.* /s", you should be able to place "/s" string in the Parameters textbox. Some antivirus software may require additional options, which can be found in their help documentation.
Some of the virus scanners and parameters


Antivirus Software

Version

Filename

Parameters

McAfee Virus Scan

4.x - 7.x

SCAN32.EXE

%d /autoscan /nosplash

Norton Antivirus

5.x - 10.x

NAVW32.EXE or N32SCANW.EXE

*.* /s

Kaspersky Anti-Virus

3.x - 4.x

AVP32.EXE

%d /s

3.10.7 Schedule Options
Select ‘Run a schedule driver update scan’ to enable scan driver update schedule. Driver Genius Task Scheduler will run when windows loads and it will scan driver update and update driver database automatically on the setting time. When new driver updates are available, the program will prompt to installing them.

Automatically download driver updates
Driver Genius will download driver updates in background automatically when they are available.

3.10.8 Monitoring
Temperature monitor for CPU, Display card and HDD. High Temperature can permanently damage your PC. This tool can play sound or limit the CPU performance if your computer is overheat.



Play sound
Driver Genius will give out a warning sound if the hardware temperature is over the setting one.

Limit CPU performance
Driver Genius will send directive to limit CPU performance to cool system if CPU temperature is over the setting one.

Note: CPU performance will be recovery if the program is closed.

Chapter Four Frequently Asked Questions

4.1 How to activate your program
Click 'Help' menu -> 'Enter Code... ' or just click the 'Enter Code' button in the lower left corner.



The registration code is "xxxxxx-xxxxxx-xxxxxx-xxxxxx-xxxxxx- xxxxxx ".Please keep in mind that registration code are case-sensitive, you'd better copy the registration information then paste them to the registration form.

4.2 How to install new drivers to your computer
Commonly, most of drivers can be installed silently and automatically by Driver Genius after clicking the' Update All' button. But some drivers just can't be installed automatically because of their own reason.  For example, the Realtek Cardreader driver. These drivers can't be installed silently and automatically by Driver Genius, you have to install them manually.

Click the 'Install' button after the driver was downloaded completely, then leave the rest to Driver Genius. The program will install the driver automatically at this moment.

4.3 Driver Genius does not boot up properly.
If you are using Windows 2000 or XP or Vista and 7/8/8.1/10, please check that you are running in Administrator account.

4.4 How can I get back my license code if I lost it?
Please send your order ID to sales@driver-soft.com, we will send you a new code. If your order ID is lost either, please tell me your vendor information and your name, email address that used to register etc. We'll send you a new code after checking order record according this information you offer.

4.5 How can I upgrade to the latest version program? I've bought previous version Driver Genius.
It is free to upgrade for the first one year. We will send you the new code when releasing a new version program. Attention: If you changed email address, please send email to sales@driver-soft.com to notice us. We'll renew your order record.
If you've used Driver Genius for more than one year, please send your order id or the old registration code to sales@driver-soft.com, we'll give you a link to purchase the new version program. You can get 30% or even higher percent discount.

4.6 My license code is invalid, why?
Please notice that your license code must match with program version. For example: the license code of Driver Genius Version 14.x can't be used on version 15.x. To check the version of current program used, click 'help' menu and choose 'about'. Please keep in mind that the license code are case-sensitive, you'd better copy the license information then paste them to the registration form just in case.

4.7 What systems can Driver Genius work on?
Driver Genius can works on Windows 2000, Windows XP/Vista/7/8/8.1/10 (32bit & 64bit), Windows Server 2003/2008(32bit & 64bit), Windows Server 2008 R2/2012 R2. Driver Genius doesn't support Windows 95/98/ME/NT, Macintosh, Unix or Linux.
Notice:Driver Genius does not support Windows 98/ME anymore since version 9. You can use Driver Genius 8 in Windows 98/Me system.

4.8 I have backed up drivers on Windows Vista, can I restore them on Windows 7/8/8.1/10?
Unfortunately you can't. Although there are some drivers that can both work fine on Windows 2000 and Windows XP, most drives can not work on different operating systems.

4.9 I have backed up my drivers to an EXE Auto-Installer on Windows XP/Vista/7/8/8.1/10, why I can't execute it?
You must run it as administrator. Please right click the EXE Auto-Installer, choose 'run as administrator'.

4.10 Windows has already installed a driver for my hardware, should I need update it?
Drivers provided by Windows can only offer basic device performance. To get optimal performance, you must install the latest drivers provided by the manufacturer. The most important thing to note is that the drivers provided by Windows do not contain a control panel for hardware configuration. For example, if you don't install the latest drivers provided by the manufacturer for video cards, you cannot configure the OpenGL and Direct3D options for the video card. This can noticeably lower the quality and FPS of 3D images in games. Similarly with the sound card, Windows drivers cannot offer EAX sound effects, 3D sound effects, or Dolby multi-channel surround stereo. So installing a suitable driver will enhance the full performance of device.

4.11 I have downloaded and installed the most recent version drivers provided by Driver Genius all, but the program still prompted me to update drivers.
In our previous version Driver Genius, if you have installed the latest drivers for a device but this driver will still appears in the update list. This problem is caused by those big driver packages. The driver package contains multiple device drivers. Driver Genius determines whether the drivers should be updated or not by comparing the driver date and driver version in our current drivers database. But, there is more than one driver in some big driver installation package released by the hardware manufacturers. For example, Intel Chipset Software Installation Utility and VIA Hyperion Pro Driver include AGP controller, IDE controller and USB controller driver and so on. In this situation, Driver Genius is unable to determine whether the drivers are installed correctly or not.
To prevent downloading repeatedly, we hide those drivers after users install them by choosing 'install' button in Drivers Download Manager since Driver Genius version 9. The program won't prompt to update those drivers until their newer version one released. Of course you can also restore them manually at anytime by click 'Restore Hidden Driver Updates' button.

4.12 I can't download driver update.
1. Please change your firewall settings to ensure Driver Genius can access internet correctly if you have firewall software installed.
2. Download server may be busy. Please try again later.

4.13 I've shut down Driver Genius before downloading drivers completely. How can I resume the unfinished download mission?
Click 'Start Scan' button in the Home window of Driver Genius, the program will scan and list all driver updates for your computer again. The previous driver will be replaced if a newer version driver has been released during this time.

4.14 Driver Genius prompt that there are 8 devices drivers need updating, only 4 drivers left in download list after choosing them all to update. Why?
Because some driver packages contain multiple device drivers such as motherboard driver, it contains AGP controller driver, USB controller driver and IDE/RAID controller driver. So the driver packages you download contain all drivers you need.

4.15 Some 7z packed format drivers can't be downloaded successfully or download repeatedly after reaching 100%.
That may be caused by a certain damaged system file. Driver Genius can't get the 'MD5' code of your system. You need to fix Microsoft Cryptography to solve the download problem.
1. Rename the folder 'RSA' C:\Users\Your User Name\AppData\Roaming\Microsoft\Crypto to 'RSA.bak'.
2. Load Driver Genius to update the driver again.

Chapter five Contact and Support
Before contacting us with your support questions, please review our FAQ in Chapter three. Any questions will be processed within 12 hours during the working days.
Order/Registration/Software Upgrade Questions
Please contact sales@driver-soft.com
Technology Questions
Please contact support@driver-soft.com
Any Suggestions or other Questions
Please contact webmaster@driver-soft.com

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